1. The short version#
- We only send marketing emails if you've agreed, or if you're a Wattly member and haven't opted out (the “soft opt-in”).
- Every marketing email has an unsubscribe link, and the app has a switch.
- We don't send marketing by push notification, text or phone today.
- We never sell your details or let other companies market to you.
2. Service messages vs marketing#
Some messages are part of the service and aren't marketing, so you'll get them even if you opt out. These include booking confirmations and reminders, charging updates, receipts, payout notices, security alerts, replies to your support requests, and important changes to our terms or policies.
Marketing means messages about new features, offers, hosting tips, surveys, competitions and news about Wattly, including our app launch.
3. Marketing emails#
Under the Privacy and Electronic Communications Regulations (PECR), we email marketing only:
- with your consent, for example if you turn on “Receive marketing emails” in the app; or
- under the soft opt-in, if you gave us your email when creating a Wattly account or registering for early access. In that case we only email you about Wattly's own similar services, such as charging, hosting and the app, and you can opt out when we collect your details and in every message.
We record when you gave or withdrew consent so we can show we're following the rules.
4. App notifications#
The app sends push notifications only if you allow them on your phone. We use them for service messages such as booking, charging and payout updates.
We don't send marketing by push notification today. If we start, we will only do it for people who have chosen to receive it in the app, separately from service notifications, and you'll be able to switch it off without losing booking updates. You can turn all notifications off at any time in your phone's settings.
5. Texts and calls#
We don't send marketing texts or make marketing calls. If you add a phone number, we only use it for your bookings and account, for example if a host or our support team needs to reach you about a session. If that ever changes, we will ask for your consent first.
6. How to opt out#
- Email: click “unsubscribe” in any marketing email.
- In the app: Settings → Privacy & data settings → turn off “Receive marketing emails”.
- Notifications: turn off Wattly notifications in your phone's settings.
- By email: write to privacy@wattly.co.uk and we'll do it for you.
Opting out is free. We stop as soon as possible, and always within a few days. We keep your email on a “do not contact” list so the opt-out sticks.
7. Your data#
We use your name, email, account type (driver or host) and general activity, such as whether you've completed a booking or listed a charger, to choose which messages are relevant. We don't share your details with other companies for their marketing. Our email service provider sends emails on our behalf. Our Privacy Policy explains your rights, including your absolute right to object to direct marketing.
8. Contact us#
Questions about marketing: privacy@wattly.co.uk. General enquiries: hello@wattly.co.uk.